SHIPPING AND RETURNS

Shipping Policy

Delivery Map 2.jpg

Delivery Areas

Once you have made your purchase, we will process your order, you will be allocated a delivery date on the day of the purchase, we can usually deliver within 5-7 days ( if in stock )and If not in stock Our delivery time is up to 3 weeks.

You will receive a confirmation email and text message once your delivery has been scheduled. This email will be your proof of delivery and that date at which your warranty will begin, so please keep this email safe.

Our Standard delivery is as follows:
 

  • Nationwide delivery available.

  • £50.00 per delivery to 50-mile radius from our premises, any further than this please ask for delivery quote.

        

The customers responsibility.

 

It is the customer's responsibility to measure the goods or ask for the measurements of the goods before delivery, if the goods do not fit through doorways or hallways etc we cannot be held accountable and delivery, re-collection or returning the goods back to the shop charges will apply.

 

We Deliver and install using our own delivery team.


Sofas can make for tricky deliveries, so we ask for you to play your part in making it as easy for our delivery team as possible. 

 

This includes measuring the space where your sofa is going, as well as the height and width of any doorways, hallways, staircases that could cause our delivery team any problems with delivering the sofa to the room of your choice, please take into account any objects/turns/light fittings/radiators/banisters etc that's could cause us any porblems. 

 

We will not be held responsible for any damage caused on delivery due to any of the above.

  • It is the customers responsibility to ensure that the goods that have been ordered can be received into the property upon delivery. To ensure doorways/hallways etc and are wide enough for the goods to pass through and will also fit in the required location within the delivery premises.

  • Acceptance of the goods upon delivery serves as confirmation of the items being of a satisfactory condition and free of cosmetic damage. If any fault or damage is detected, this must be reported upon delivery and we will adhere to resolve this for you as soon as possible.

  • Our delivery teams are very careful; however, we cannot accept responsibility for any damage to your property whilst delivering your goods.

  • Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery cost plus any additional costs incurred for the items to be returned to Wrexham Furniture Centre.

  • Our in-house delivery service includes assembly of your sofa however, this is not inclusive of packaging disposal. Should you wish to return your items you will be required to repackage the unwanted items.
     

Delivery Times
 

Our in-house delivery teams operate Monday to Friday 9am-5pm, depending on the location within the UK. Our team will contact you to confirm your delivery and our delivery team will contact you on the day of your delivery to confirm your estimated delivery time.